Legal

Terms of Service

These terms govern the services provided by TopWorld Movers. By booking with us, you agree to these terms.

Last updated: January 2025

Booking & Quotations

All quotations are valid for 14 days from the date of issue unless otherwise stated.
A booking is confirmed once a signed acceptance and any required deposit have been received.
Prices are based on the information you provide. Additional items or services discovered on moving day may incur extra charges.
We reserve the right to decline or reschedule a booking if conditions are unsafe or impractical.

Payment is due as agreed in your quotation, either before, during, or after the move.
We accept bank transfer, M-Pesa, and cash payments.
Outstanding balances beyond 7 days may incur a late fee of 2% per week.
Goods may be held in storage at the client's expense until full payment is received.

Cancellations made more than 48 hours before the scheduled move are free of charge.
Cancellations within 48 hours may incur a fee of up to 30% of the quoted price.
Rescheduling is subject to availability and must be requested at least 24 hours in advance.
No-shows on the scheduled moving day will be charged the full quoted amount.

All moves include basic transit insurance at no additional cost.
Enhanced coverage for high-value items (art, electronics, antiques) is available on request.
Claims for damage must be reported within 48 hours of delivery with photographic evidence.
We are not liable for pre-existing damage, items improperly packed by the client, or damage caused by inaccessible premises.
Maximum liability per item is limited to the declared value or KES 50,000, whichever is lower, unless enhanced coverage is purchased.

Ensure all items are properly prepared and accessible on moving day.
Disclose any items requiring special handling (fragile, hazardous, or extremely heavy).
Secure parking and access permissions at both origin and destination.
Inform us of any building restrictions, narrow staircases, or elevator limitations.
We do not transport illegal, hazardous, or prohibited items.

We are happy to clarify anything. Reach out anytime.